Got a question?

we can help

Are all your products made in New Zealand?

All our skin and hair care products are made in New Zealand.  The razors in our His/Their Skincare Gift Box are designed by NZ brand Triumph & Disaster and manufactured in China.

Are the Women's Self-Care gift boxes suitable for pregnant women?

Our makers advise us that all our products are crafted with no harsh chemicals, so they are all suitable and make the perfect pamper gift for pregnant women.


However, please note that some of our products do contain essential oils and a small amount of synthetic fragrance, which some women choose to avoid during pregnancy. Please carefully read the ingredients list before you buy.

Do the gift boxes come gift wrapped?

Yes, they do! However, these aren’t your standard gift boxes. We don’t use ribbon or a presentation box (both of which you’re unlikely to recycle or use again) - instead, our gifts are carefully presented inside a reusable drawstring bag, covered in tissue and topped with one of our beautiful cards, onto which we can write a personalised message. The presentation box also doubles as the shipping box (to keep packaging to a minimum), though we do wrap it up in a compostable mailer so everything arrives looking as it should.

What exactly are you doing in terms of sustainability?

We’re glad you asked. Sustainability is something that is written into our very ethos, and we’re passionate about keeping our products, packaging, and company as sustainable as possible. Here’s what we’re doing right now:

  • Our kraft boxes are made in New Zealand, with 100% recyclable paper and board that come from planted forests. The recycled content of the boxes is approximately 78%. The stamp on the box is made in New Zealand by a family-owned business that uses ethically sourced timber from renewable local resources and water-based inks.
  • Our beautiful gift bags are made from hemp or organic cotton. Where possible, we have chosen to use hemp because growing hemp does not require the use of chemical pesticides and it uses very little water in comparison to other crops. Though some of our bags are made in New Zealand, most are made in China and are ethically sourced through our New Zealand supplier, who has a long-standing relationship with a boutique mill in Guangzhou.
  • Our paper cards are made from 100% recycled paper, are compostable, and can be recycled.
  • Stickers are printed using soy-based inks and on FSC certified acid free paper.
  • All of our tissue paper is acid free and most is FSC certified, with soy-based inks.
  • Shipping labels and mailers are home compostable.
  • We are making an annual donation to the Rarakau Rainforest Conservation Project to help reduce our environmental impact. This is being done as we cannot accurately off-set our carbon emissions until we have been trading for about a year.
What are your goals in terms of sustainability?

The short answer? Constant improvement. We’re always looking out for ways we can reduce our carbon footprint, but here’s a few solid goals we’re working towards.

  • Offset our carbon emissions and ultimately become a carbon positive company; 
  • Increase the recycled content of our packaging, including the kraft boxes, stickers and tissue paper;
  • Offer recycling options for customers for any packaging that cannot be curbside recycled
Where does the money from my purchase go?

We believe that sustainability is about more than just the environment, and that charitable donations are an important part of meeting our social responsibility goals.  Thanks to the amazing support of our makers, we will be able to donate 1 gift box to lookgoodfeelbetter for every 20 sold.

When will my order be dispatched?

After your order has been placed, your sustainable self-care will be dispatched to our courier partners the following business day.

When will my order arrive?

New Zealand

Once your order is dispatched, your estimated delivery time is 1-3 business days. For rural deliveries, we estimate 3-5 business days.

Please be aware that exact delivery times cannot be guaranteed, as shipping is also dependent on current courier wait times.


Australia

Once your order is dispatched, your estimated delivery time is 3-5 business days. All deliveries to Australia are sent with DHL, and are carbon neutral.


Other jurisdictions
While we are not currently shipping outside of New Zealand and Australia, we are aiming to ship to other jurisdictions in 2022.

How much does shipping cost?

We offer free shipping on all New Zealand orders. Orders to Australia have a flat fee of $10.

Do you offer refunds on your products?

We want you to love your sustainable skincare gifts. If you are not happy with your gift bag for any reason, you can return your gift bag within 20 days from date of purchase for a full refund. Return shipping costs are not included. 


Please email hello@allthingsconsidered.co.nz with your receipt, and we will provide you with shipping instructions. All items in the gift bag must be unused and in resellable condition for us to provide you with a refund. Refunds will be issued to the same credit card used for purchase.

What if my gift bag was missing an item or had a damaged product?

If your gift bag is missing an item, contains an incorrect item, or has been damaged in transit, please email hello@allthingsconsidered.co.nz as soon as possible with a photo of the gift bag and your receipt. On confirmation of the missing item or damage, we will arrange for the gift bag to be collected, and the missing or damaged items to be replaced.

What if I don’t receive my gift bag?

If your gift bag is missing, please check the status of your order by opening the tracking link sent by our courier partners.  Alternatively, please email hello@allthingsconsidered.co.nz and we will try to track the item through our shipping provider.

If only your inbox could always be this curated.

×